Terms & Conditions

Last update: 10 May 2026

These terms are a contract between you and SHARKTECH LLC, trading as Rankstar, 8206 Louisiana Blvd NE, Ste A #3136, Albuquerque, New Mexico 87113, USA (contact@rankstar.io). They apply to every order and to the use of this website. When you click Pay, you accept these terms and our guarantees. The version shown when you pay is the one that applies to that order; we keep a dated copy of it with your order.

Orders and delivery

• What you buy is what the product page and the checkout list: quantities, options and the delivery date.
• The delivery date is shown at checkout and counts from the day your brief is complete. Time lost waiting for your brief, an access or an approval doesn’t count.
• You give us accurate information and the access we ask for. Website, Google Analytics and Search Console access are optional, but without them some work and reporting can’t be done.
• We write, you publish: publishing on your website is not included unless the product page says so.
• Second versions and extra edits are charged, unless the product page says otherwise.

Refunds

• All payments are final. When you pay, you ask us to start work right away, and the order can’t be refunded, including in the first 24 hours or the first 14 days after payment.
• The only exceptions are the guarantees on our guarantees section below. A guarantee refund is 90% of the amount paid, because payment fees can’t be recovered. Late delivery is paid as 100% account credit instead (see Account balance).
• EU and UK consumers (people buying for themselves, not for a business): the law gives you a 14-day right to cancel. Because you ask us to start right away, this right ends once the work is fully delivered. If you cancel before then, you pay for the work already done. Businesses don’t have this right.

Subscriptions

• A subscription is prepaid for 1, 3 or 12 months and renews automatically at the end of each term, at the same price, from your card or your account balance.
• The monitoring dashboard can start with a 7-day free trial, once per organisation. Your card is saved when the trial starts and nothing is charged that day. If you don’t cancel before the trial ends, the monthly subscription starts and your card is charged the monthly price shown when you started. If you cancel during the trial, the dashboard stays open until the trial ends and nothing is charged.
• You can cancel the renewal anytime from your dashboard. Nothing renews after that, and the term you’ve paid for runs to its end and isn’t refunded.
• We remind you before a renewal: 7 days before a 3-month renewal by card, 30 days before a 12-month renewal by card, and 7 days before any renewal paid from your balance.
• If a renewal can’t be paid, work stops until it is paid. A renewal left unpaid for 30 days ends the subscription.
• Fair use: subscription prices are lower than one-time prices because they are meant to run for more than one term. Subscribing for the lower price and cancelling right away may lead us to restrict subscription prices on your account.
• Discounts shown at checkout are the current ones and may change for new orders.

Account balance

• You can add funds to your account balance by bank transfer, in USDT (TRC20 or ERC20) or by card, and use the balance to pay any order or renewal.
• Any fee for a payment method is shown before you pay. Minimum amounts apply and are shown when you add funds.
• Funds are added once we receive them: bank transfers within 1–5 business days, USDT within 1 business day, card payments straight away. A payment proof alone is not enough.
• Funds sent in a token or on a network other than the one shown can’t be recovered.
• Each top-up stays valid for 12 months after it is added. Your oldest funds are used first. Funds not used within 12 months expire.
• The balance is not refundable and has no cash value. A refund on an order paid from the balance goes back to the balance. Credit we add under a guarantee, a refund to the balance or a goodwill gesture follows the same rules, including the 12-month validity.

Results

We work with care and skill on what you order (a duty of means), but we don’t guarantee a number of visitors, a ranking or position, sales, or what search engines and AI assistants decide. Google, Bing, AI assistants and the sites that publish links or citations are third parties we don’t control. What we do promise, and what happens if we miss it, is on the guarantee section below.

The package guarantees (Launch to Ultimate)

These apply to every SEO · AEO · GEO package, on the SEO, Local, Amazon and Enterprise pages.

• On-time delivery. Your delivery date is shown at checkout and counts from the day your brief is complete. If we’re more than 7 days late for a reason on our side (not a missing brief, access or approval from you), you can cancel the part not yet delivered: we credit 100% of its price to your account balance. You can use that credit for any order or renewal within 12 months.
• Cancel the renewal anytime, in one click from your dashboard. The period you’ve already paid for (1, 3 or 12 months) runs to its end and isn’t refunded.
• We don’t guarantee a number of visitors, a position or ranking, or sales. We usually see more visitors from AI assistants (ChatGPT, Gemini, Claude…) within the first 30 days.
• The packages are built to grow your visibility in search engines and AI. Every site and business is different. We can’t guarantee that a link, article or citation stays indexed forever. We are not Google.
• One Autosuggest keyword credit covers a keyword of up to 5,000 searches a month. A bigger keyword uses one extra credit for each extra 5,000 searches.
• Autosuggest visibility is not guaranteed. A suggestion can change with city, country, device, browser, time of day and search history. If a keyword brings no visitors in the first 1–3 months, we swap it once, free, for a keyword in the same volume range. The swap needs access to your Google Search Console, shared from your dashboard. Without it we can’t measure results, and the swap doesn’t apply.
• To track results (AI visitors, Autosuggest traffic, organic positions…), link your Google Analytics and Google Search Console to your white-label dashboard. It takes less than 5 minutes. It’s optional, but without it we can’t track results accurately.
• We hand-pick every site we place links on. For Launch, Essential and Growth, we aim for sites we have checked ourselves to get at least 500 visitors a month. For Pro, Authority and Enterprise, at least 1,000 visitors a month. We don’t rely on DA/DR: these third-party scores are often manipulated.
• We also hand-pick every AI citation site. AI citations are brand listicles (e.g. “Top 5 best CRMs in 2026”) or brand review articles. They don’t need a link.
• A link or AI citation removed within 30 days is replaced once, free. Quora answers are not replaced. See links, AI brand mentions and Quora below.
• Each piece of content is 1,000 words or more.
• We write, you publish: publishing on your site is not included. We make it easy.
• Website, Google Analytics and Google Search Console access are optional. But if they aren’t shared on time (it takes 5 minutes), we can’t track results, the dashboard can’t be delivered on time, and on-site SEO fixes that need website access can’t be done.
• Recommended, not required: don’t split a package under €3,000 between several websites.
• The audit, keyword research and topical map are done in month 1 only. You can buy them again later.
• If you stop working with us, you keep the on-site content we wrote, forever.
• If you stop, we stop the Autosuggest work, and the keywords can go to another company.
• If you stop, you lose access to the paid features of the dashboard.
• The report is an unbranded list of deliverables (sheet or PDF), so agencies and resellers can add their own brand.
• Casino, crypto, CBD and adult niches have different prices and quantities for link building. Please contact us first.
• For agencies: we never contact your client.

Autosuggest

• Exclusivity: one brand per keyword, per country, while you keep paying.
• Autosuggest packs bought on their own are priced by layer: under 5K, 5K–25K and 25K–100K searches a month. Above 100K, book a call. Estimated global search volume is measured with Ahrefs.
• Visibility is not guaranteed. It varies by city, country, device, browser, time of day and search history. We are not Google: as with SEO, an agency that guarantees a position is one to be wary of.
• If a keyword brings no visitors in the first 1–3 months, we swap it once, free, for a keyword in the same volume range. One swap per keyword. No refund possible.
• No conversion-rate or sales guarantee. We guarantee the swap above, never leads, sales or revenue.
• The swap needs access to your Google Search Console. You share it from your dashboard after payment (it takes 5 minutes). Without it we can’t measure results, and the swap doesn’t apply.

Links, AI brand mentions and Quora

• No refund: you get the number of links, mentions or answers you paid for.
• We can’t promise a link or mention stays online forever. We pick placements that have stayed serious and visible since we started in 2018.
• A link or AI citation removed within 30 days is replaced once, free. Quora answers are not replaced.

Content writing

• Content is written by native UK and US writers. They may use AI tools to help with some sections, but each piece is mostly written by hand, checked by hand, SEO-optimised by hand, proofread and unique.
• Images: Pro orders include royalty-free images, added once with the text. We don’t change or replace them afterwards: if you want other images, add your own (we’re writers, not designers). Basic orders and content updates don’t include images.
• Retouches and second edits are charged extra.
• No refund on content writing.

Autocomplete removal

• Work starts as soon as payment clears.
• Google autosuggest means the suggestions on the Google homepage only. Suggestions inside the results page are Related searches, a separate service.
• Related searches / PAA / PASF: the Google autosuggest removal must be done first.
• Bing: we build up to 15 positive suggestions that rank above the negative one.
• If it isn’t removed in time: a suggestion is usually gone in 10–20 days. If it is still there after 45 days for Google, or 75 days for YouTube, Bing and related searches, you get 90% of your money back.
• Protection: 3 months are included, or 1 year as an option (50% of the removal price). It starts the day the suggestion is removed. If the suggestion comes back during that time, we remove it again, free.
• If it comes back and we can’t remove it again within 90 days: we refund the protection months left. Months already passed are not refunded.
• After your protection ends: a new removal costs 30% of the original price.
• Apart from the 90-day case above, protection is not refundable.

Reputation plans (Monitor to Crisis)

• Every deliverable is guaranteed: profiles, pages, press releases, links and citations in the quantities of your plan, reported every month with dated captures and the page-one map.
• No ranking promise: search results belong to Google. Nobody can guarantee that a page drops or disappears, and we don’t.
• Removals inside a plan (Google autosuggest) follow the removal guarantees above.
• Cancel the renewal anytime, in one click from your dashboard. The period you’ve already paid for (1, 3 or 12 months) runs to its end and isn’t refunded.
• Confidential: we never contact the sites, the press or anyone about you without your written go-ahead.

Your content and ours

• Once an order is fully paid, the content we deliver for you is yours to use, edit and publish, including under your own brand or for your own clients (white label).
• Links and citations stay on the third-party sites that publish them; those sites own their pages.
• You confirm you have the right to use what you give us (texts, logos, trademarks, access) and that your business, products and claims are legal where you sell. For regulated sectors (gambling, health, finance, CBD…), compliance with local rules is your responsibility.
• This website, its text, design and tools belong to Rankstar or its licensors. You may read and share it, but not copy it for commercial use without our written permission.

Liability

• Our total liability for any claim about an order is limited to the amount you paid for that order. For a subscription, it is limited to what you paid in the 3 months before the claim.
• We are not liable for indirect losses, such as lost profits, revenue, data, rankings or business opportunities.
• Nothing in these terms limits liability that the law doesn’t allow us to limit, such as for fraud, gross negligence, death or personal injury, or the mandatory rights of consumers.
• The information on this website is general information, not professional advice, and is provided as is.

If something goes wrong

• Write to us first at contact@rankstar.io with your order number. We answer within 2 business days and fix what is ours to fix under the guarantees.
• Please contact us before opening a card dispute. Opening a dispute on an order delivered as described may lead us to suspend the account while it is reviewed.
• We are not responsible for delays caused by events beyond our control, such as outages of search engines, hosting or payment providers, strikes, natural disasters or government action. We tell you as soon as we know and move the delivery date accordingly.

Affiliate program

The affiliate program has its own terms: affiliate terms.

Changes to these terms

We may update these terms. The version you accepted when you paid applies to that order. For subscriptions, we tell you at least 30 days before a change applies to your next renewal; if you don’t agree, you can cancel the renewal before then. The date at the top shows the latest version.

Which document wins

If a written proposal or quote signed by both of us says something different, it wins for that order. The guarantees page sets what we promise and the remedies; these terms set everything else.

Governing law and courts

These terms are governed by the laws of the State of New Mexico, USA. Any dispute goes to the state or federal courts located in Bernalillo County, New Mexico. If you are a consumer, this doesn’t remove the mandatory protections of the country where you live, and you can also go to the courts there.